Head of department

Pavel Rybka

Tel.: 267 198 141

Fax.: 267 198 222



An activity related to the traditional products of SITEL is the area of telecommunication service,

with the business name SOS (SITEL On line Service).

Service 365/7/24 is provided:

  • for the full profile of the telecommunication equipment (transmission and end-user systems, IP technologies, etc.)
  • for support systems (power supply, UPS, cooling, etc.)
  • for transmission cables (optic, metallic cables, access networks)

Service is provided from 1998.

The service centre, among other things, operates a dispatch both internally for SITEL and also

other subjects.

According to customer requirements and type of serviced equipment, it is possible to create emergency service stores

with an assortment of material and parts according to the specific instructions of the customer.

Regular training of the employees according to the legal obligations, development of serviced

technologies and specific customer requirements.


Service coverage:

  • provision of service 365/7/24
  • coverage in the Czech Republic: Head Office in Prague and regional branches in Brno, Hradec Králové, Ostrava, Plzeň, Tábor,

Ústí nad Labem

  • foreign coverage: Hungary, Germany, Poland, Austria, Slovakia